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ITIL® 4 Foundation

The ITIL® 4 Foundation Programme

ITIL® 4 expands the previous version of ITIL® by adding a practicable and flexible base for organisations on their journey towards Digital Transformation. It provides an end-to-end operating model for products and services and enables IT Teams to play a crucial role within the coporate strategy.

The basic concepts and contents of ITIL® remain unchanged (hence certificates already obtained are still of value). ITIL® 4 offers a flexible transition of adapting to the new ways of working in the modern digital world.

The newest version leads the way to a quicker, more flexible and more adaptive approach to Service Management. It reflects the current corporate and technological world by integrating concepts such as Agile, Lean, DevOps and Digital Transformation. Apart from the necessity of a holistic approach, the topics collaboratin, transparency and automation are emphasised.

ITIL® 4 foundation is an introduction to the new version and presents an overview of its models, concepts and practices. Seminar participants will take the ITIL® 4 Foundation exam in order to acquire the ITIL® 4 Foundation Certificate.

Working language during the course will be German.

ITIL® 4 Foundation - Classroom

Classroom training at the event location. Course catering included.

ITIL® 4 Foundation - Classroom seminar

price per participant: 945 € (0% VAT included)
duration: 2 Days
language: German (course materials in English)
exam: included in the price (German)

ITIL® 4 Foundation - Virtual Classroom

Virtual classroom training. Remote-participation via webinar application.

ITIL® 4 Foundation - Virtual Classroom seminar

price per participant: 845 € (0% VAT included)
duration: 2 days
language: German (course materials in English)
exam: included in the price (German)

All seminars include the following:

  • Exam fees
  • ITIL® Handbook
  • Training material
  • Multi-typological training
  • Course catering
  • Corona hygiene concept

Further Information

Contents of the training course:

  • A holistic approach to the co-creation of value with customers and other stakeholders in the form of products and services
  • The Guiding principles of ITIL® 4
  • The four dimensions of service management
  • Key concepts from Lean IT, Agile, DevOps, and why these are important to deliver business value
  • How ITIL® practices described in ITIL® 4 will maintain the value and importance provided by the current ITIL® processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

Target Group

Every participant takes the ITIL® 4 Foundation exam at the end of the seminar. It will be in English, consists of 40 multiple choice questions and is passed if more than 65% of the questions are answered correctly.

Accreditation of the course organizer and the trainer

The Seminar is held by an Accredited Training Organization (ATO), which is authorised to organize ITIL® v3 courses. Approved course materials are used, and the accredited trainers convey the contents in combination with their years of experience in Service Management.

Booking and Information

If you would like to book a course or have any questions regarding our services, please contact us.

Daniela Henn
Training Services and Quality Management
+49 221 964 346 33