ITIL® 4 expands the previous version of ITIL® by adding a practicable and flexible base for organisations on their journey towards Digital Transformation. It provides an end-to-end operating model for products and services and enables IT Teams to play a crucial role within the coporate strategy.
The basic concepts and contents of ITIL® remain unchanged (hence certificates already obtained are still of value). ITIL® 4 offers a flexible transition of adapting to the new ways of working in the modern digital world.
The newest version leads the way to a quicker, more flexible and more adaptive approach to Service Management. It reflects the current corporate and technological world by integrating concepts such as Agile, Lean, DevOps and Digital Transformation. Apart from the necessity of a holistic approach, the topics collaboratin, transparency and automation are emphasised.
ITIL® 4 foundation is an introduction to the new version and presents an overview of its models, concepts and practices. Seminar participants will take the ITIL® 4 Foundation exam in order to acquire the ITIL® 4 Foundation Certificate.
Working language during the course will be German.