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ITIL® (IT Infrastructure Library)

Professional IT Service Management with ITIL®

Professional IT service management (ITSM) ensures that the IT infrastructure and information systems meet business and user requirements. IT service management is a key factor for a company’s success in global competition.

The most widely used framework for the conception, control, and optimization of business processes in the ITSM field is provided by the IT Infrastructure Library (ITIL®): It is an open source description of best practices, i.e. tried and tested, approved and efficient processes and strategies. Due to consistent process orientation, ITIL® is scalable and can be used in medium-sized businesses as well as major companies.

Our Certification Courses

ITIL® (IT Infrastructure Library) - used for managing services

ITIL® 4 expands the previous version of ITIL® by adding a practicable and flexible base for organisations on their journey towards Digital Transformation. It provides an end-to-end operating model for products and services and enables IT Teams to play a crucial role within the coporate strategy.

The basic concepts and contents of ITIL® remain unchanged (hence certificates already obtained are still of value). ITIL® 4 offers a flexible transition of adapting to the new ways of working in the modern digital world.

The newest version leads the way to a quicker, more flexible and more adaptive approach to Service Management. It reflects the current corporate and technological world by integrating concepts such as Agile, Lean, DevOps and Digital Transformation. Apart from the necessity of a holistic approach, the topics collaboratin, transparency and automation are emphasised.

ITIL® 4 foundation is an introduction to the new version and presents an overview of its models, concepts and practices. Seminar participants will take the ITIL® 4 Foundation exam in order to acquire the ITIL® 4 Foundation Certificate.

Working language during the course will be German.


Gaining additional relevant business certifications while still at university is becoming increasingly popular. Graduates naturally notice that companies prefer applicants who – along with a university education – hold skills that help them orientate themselves promptly in the complex world of an IT organization.

We are convinced that a close collaboration between practice and universities offers benefits to both parties involved. While we benefit from new impulses and ideas, students are given a great opportunity not only to extend their network and get in touch with business contacts at an early stage, but also to acquire practice-relevant additional qualifications that will significantly boost their career opportunities.

An overview of all universities we co-operate with can be found here.

The advantages:

  • The ITIL® Foundation seminar takes place at a university to allow the ITIL® content – unlike a regular introductory seminar – to additionally be reflected from a research and teaching perspective.
  • The course is free of charge for students at collaborating universities, only the examination fees are charged.
  • Participants from the industry may attend the course at the same rate as the 3 day ITIL® Foundation seminar.


By using ITIL® based service management you can achieve the following results:

  • Terms and workflows are standardised.
  • Costs are made transparent and decrease.
  • The quality of IT services is optimised to meet business requirements.
  • The users’ satisfaction increases.
  • Business risks caused by inadequate IT services are minimised.

Version 2011 of the IT Infrastructure Library embeds service management processes in an extensive IT services’ lifecycle. As a result, more controlling factors than before are taken into account in a combined model. ITIL® 2011 succeeds in combining effective service process design with the high demands of IT governance.

ITIL® is becoming a standard in German speaking countries. ITIL® skills are therefore important to both leading executives and all parties involved in service. The qualification and motivation of the employees are the key factors to success. Only a clear understanding of the processes and one’s own role within them can guarantee a smooth co-operation and the mutual orientation towards the customer’s benefit.

Please note: As ITIL® has recently released its newest version (ITIL® 4), we are currently also in the process of upgrading our training portfolio to accomodate the new version. Currently we only offer the Foundation Course for ITIL® 4, all other courses still use ITIL® 2011 as its framework.

Booking and Information

If you would like to book a course or have any questions regarding our services, please contact us.

Daniela Henn
Training Services and Quality Management
+49 221 964 346 33