The following course is based on the successful completion of the DevOps Foundation.
Based on the DevOps Foundation course, the Certified Agile Service Manager course imparts knowledge on agile concepts and practices, such as ITSM, Lean, Kanban and DevOps. Participants will develop a thorough understanding of the Agile Manifesto, its core value and principles as well as Scrum-roles, -artefacts and Meetings.
Participants will get to know the two aspects of Agile Service Management “agile process improvement” and “agile process design” and how to apply those strategies to their own businesses.
Based on this knowledge, the seminar participants will take the Certified Agile Service Manager exam in order to acquire the Certified Agile Service Manager Certificate.