Based on the ITIL® 2011 Service Lifecycle, the participants will gain a thorough overview of the best practices leading to successful management of IT Services. Participants will master the ITIL® 2011 terminology and will learn to understand and assess the ways of managing and controlling IT Services. They will develop a good understanding of economic, organizational, and qualitative effects of the ITIL® “best practices” and learn to apply them to their businesses.
Based on this knowledge, the seminar participants will take the ITIL® 2011 Foundation exam in order to acquire the ITIL® 2011 Foundation Certificate.
ITIL® Foundation seminar
price per participant: 945 € (0% VAT included) duration: 3 Days language: German (course materials in German) exam: included in the price (German)
All seminars include the following:
Every participant takes the ITIL® 2011 Foundation exam at the end of the seminar. It may be taken in either German or English, consists of 40 multiple choice questions and is passed if more than 65% of the questions are answered correctly.
Accreditation of the course organizer and the trainer
The Seminar is held by an Accredited Training Organization (ATO), which is authorised to organize ITIL® v3 courses. Approved course materials are used, and the accredited trainers convey the contents in combination with their years of experience in Service Management.
Booking and Information
If you would like to book a course or have any questions regarding our services, please contact us.