Professional IT Service Management with ITIL®
Professional IT service management (ITSM) ensures that the IT infrastructure and information systems meet business and user requirements. IT service management is a key factor for a company’s success in global competition.
The most widely used framework for the conception, control, and optimization of business processes in the ITSM field is provided by the IT Infrastructure Library (ITIL®): It is an open source description of best practices, i.e. tried and tested, approved and efficient processes and strategies. Due to consistent process orientation, ITIL® is scalable and can be used in medium-sized businesses as well as major companies.