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Service Delivery Management

Service Delivery Management (SDM) guides the provision of IT services “End-to-End” from the initial demand analysis through service design to implementation and transformation in operations. Full cost control and planning certainty are guaranteed and the focus is always on financial and timed targets.

The SDM Service is brought to you by employees who are ITIL® certified and experienced in IT service management. They are available as your personal contact partner at all times and represent your interests in the provision of services.

Our service delivery managers have expertise in cross-technology infrastructure consulting and cross-divisional communication. They thus support and improve your delivery processes in the field of ITSM. They plan new IT services together with your experts and guarantee a consistent service quality.

Dr. Stefan Zickenheiner

Dr. Stefan Zickenheiner
Managing Director b-pi


stefan.zickenheiner@b-pi.com

+49 221 964 34 63-2